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Shipping2018-12-11T14:10:50+00:00

SHIPPING POLICY

Because of size and weight, Custom Lines delivers all saunas to your site. The first 50 miles are included in the price, with a charge of $2 a mile thereafter. Customer is responsible for site preparation.

RETURNS & EXCHANGES

​Our saunas are not a small purchase. We hope you have put thought into the size and design of your sauna. Because we custom make each unit, we only allow returns for defective units. We will work with you to remedy any problems, but if it needs to be returned, customer will be responsible for a 30% restocking fee and any applicable shipping costs.